Project Goal: To improve staff and patient experience of care by enhancing communication between medical assistants and providers.

Project Goal: To improve the health of families we serve by enhancing their connections to basic community resources through increased navigation services.

Project Goal: To develop, deliver and evaluate SCC clinical team training workshops which enable practice changes promoting patient centered team care for patients with chronic health conditions. Effective clinical teams will recapture the joy of practice and be better able to provide patient-centered care to people with chronic health conditions, improving their outcomes and experience of care, and reducing cost of care.

Project Goal: To further evaluate whether mindfulness training for our physicians can lead to a improved physician morale and focus, and higher patient satisfaction scores.

Project Goal: To provide timely and quality outpatient specialty care services to all Olive View–UCLA Medical Center patients and improve our overall customer satisfaction.

Project Goal: To develop and sustain a Patient Advisory Board by September of 2014.

Project Goal: To improve overall efficiency of Surgery Department at Ventura County Medical Center.

Project Goal: To provide an alternative for immediate, convenient, effective and, for now, free of charge access to medical care through telephone appointments.

Project Goals: To improve the functional status and well-being of patients with chronic pain, and improve staff experience with managing chronic pain.

Project Goal: To improve access and patient experience by implementing a system-wide, standardized approach to empanelment and panel size management.