Event Details

Intelligence Quotient and Empathy Quotient

Leading with Empathy – Organizational Strategies for Effective Leadership and Patient Care (CIN Discussion)

November 5, 2020

Time: 12:00-1:00pm
Register here. 

What strategies can you employ to lead with respect and authenticity? If you are not answering that question as a leader, can you expect your staff to offer the same to patients?

The Empathic Inquiry approach, designed for conducting patient-centered social needs screenings, can also help professionals reframe organizational engagement with staff by focusing on respect, relationship-building, and power sharing. This discussion considers the critical role of leadership in creating patient-centered systems, including reflecting on how leaders can support (or undermine) staff well-being, address the dynamics of power within an organization, and lead with vision through times of crisis.

Join us for this California Improvement Network (CIN) discussion with Ariel Singer, CHC Transformation Director at Oregon Primary Care Association, and Laurie Francis, Executive Director at Partnership Health Center to understand why Empathic Inquiry is important for leaders, how leaders can embody and demonstrate the values of Empathic Inquiry, and what leaders can do to promote employee engagement in challenging times.

Learning Objectives

  • Learn how Oregon Primary Care Association developed Empathic Inquiry and how it differs from business as usual.
  • Gain insights into how leaders can embody the values and principles of Empathic Inquiry.
  • Gain insights on organizational strategies that leaders can use to share power and partner with staff in an authentic way.


Presenter: Ariel Singer, MPH

Ariel Singer is the Community Health Center Transformation Director at the Oregon Primary Care Association, where she leads the development and delivery of programs to support population health improvement and care model transformation. Ariel holds an MPH in Health Promotion, certificates in Lean quality improvement and Human-Centered Design methodologies, and is a member of the Motivational Interviewing Network of Trainers. She is passionate about creating a more relationship-driven health care system.

CIN is a learning and action network that aims to advance the quadruple aim by identifying and spreading better ideas for care delivery. CIN is fueled by the energy and innovations of its partner and member organizations. CIN has identified resilient leadership as a top priority for learning in action for the 2020–21 CIN cycle. For additional CIN priorities, please visit https://www.chcf.org/program/california-improvement-network/about-cin/.

CIN is a project of the California Health Care Foundation and managed by Healthforce Center at UCSF, an organization dedicated to helping health care organizations drive and navigate change.