Publications

Cabin Creek Health Systems, a federally-qualified health clinic in West Virginia, trained a team of experienced Medical Assistants to provide risk assessments and care coordination to elderly patients, and to conduct home visits to frail elderly patients in remote rural areas. The organization partnered with the local community and technical college system to provide advanced training to the MAs, who receive a pay bonus and college credit for participation. 

This 2014 summary updates the original 2010 case study with new information on staffing, clinical outcomes, reimbursement, and more. 

Innovative Workforce Models of Health Care is a series of case studies showcasing primary care practices that are expanding the roles of medical assistants and other frontline workers in innovative ways. The organizations selected are implementing practice models that improve organizational viability and quality of care for patients while providing career development opportunities to frontline employees. This research is supported by the The Hitachi Foundation as part of its Pioneer Employers Initiative.