Beyond Just a Supplement: Administrators' Visions for the Future of Virtual Primary Care Services


Taressa Fraze, Laura Beidler, Emilia De Marchis, Laura Gottlieb and Michael Potter

May 2022

The COVID-19 pandemic resulted in unprecedented adoption and implementation of virtual primary care services, and little is known about whether and how virtual care services will be provided after the pandemic ends. We aim to identify how administrators at health care organizations perceive the future of virtual primary care services via qualitative phone interviews.

Health care organizations are considering how virtual primary care services can be used to improve patient outcomes, access to care, and convenience of care. To implement and sustain virtual primary care services, health care organizations will need long-term support from regulators and payers.