Evaluation of the San Francisco Support at Home Program: Year Two Report


Laura Wagner, Jacqueline Miller, Joanne Spetz, Connie Kwong & Thefaf Hashem

September 24, 2019

The purpose of this report is to outline the findings from the second year of the San Francisco Support at Home ([email protected]) program. This report provides some background information on the program, but more information and context can be found in the preliminary report. Overall, the evaluation has two purposes: (1) support continuous quality improvement of the [email protected] program through ongoing rapid data collection and analysis, and (2) assess the overall efficacy of the program in maintaining residence at home, reducing hospitalizations and emergency department visits, controlling costs, and supporting a high quality of life. This report provides: (1) demographic, care and financial need, home care services, and overall programmatic data for enrollees; (2) cost benefit analysis; (3) results from enrollee focus groups; (4) results from the independent care provider survey; and (5) considerations for Year 3.

This report was funded by the San Francisco Department of Aging and Adult Services (DAAS). This report was developed by the Philip R. Lee Institute for Health Policy Studies, (IHPS) at the University of California, San Francisco, in collaboration with DAAS and the Institute on Aging (IOA).