Patient Perspectives on the Quality of Professional Interpretation: Results from LASI Study


Sarita Pathak, Steven Gregorich, Lisa Diamond, Sunita Mutha, Esme Seto, Jennifer Livaudais-Toman, and Leah Karliner

Aug 2021

The use of professional interpretation is associated with improvements in overall healthcare of patients with limited English proficiency. For these patients, it is important to understand whether quality of professional interpretation in-person is preserved using remote interpretation modalities (video-conferencing, telephone). This study aimed to compare patient perceptions of professional interpretation quality delivered in-person, via video-conferencing, or via telephone during in-person primary care clinical visits.