Publications

VA Technology and Staffing Outcomes: The Impact of Implementations of CPRS and BCMA (VA eHealth University, Tampa, FL)

Author(s): 

Joanne Spetz, Ciaran Phibbs, James Burgess

Date: 
Jul. 01, 2008

This presentation delivers the results of a qualitative and quantitative study examining how organizational culture affects an IT implementation, and how staff views CPRS and BCMA. For example, groups who accepted that the implementation would take time and questions had more successful implementations.