Publications

In the course of rapid expansion, WellMed Medical Group found itself hiring increasing numbers of medical assistants (MAs). However, quality and turnover issues with the existing pool of externally-trained MAs inspired the organization to develop its own medical assistant training school. The school’s high placement rate and low cost, in conjunction with the medical group’s generous tuition reimbursement program, provides graduates greater opportunity to pursue advanced health care training and a potential career ladder.

This is a 2014 summary of the original 2011 case study; the Medical Preparatory School of Allied Health has since closed.

Innovative Workforce Models of Health Care is a series of case studies showcasing primary care practices that are expanding the roles of medical assistants and other frontline workers in innovative ways. The organizations selected are implementing practice models that improve organizational viability and quality of care for patients while providing career development opportunities to frontline employees. This research is supported by the The Hitachi Foundation.