When thinking about organizational excellence within a health care organization, clinical efficiency and quality patient care immediately come to mind. Physicians and nurses who provide direct patient care take center stage. What about the radiology and lab staff whose images and test results ensure appropriate diagnoses? What about the schedulers that support patient access, the housekeepers that keep the environment clean for safe patient care, and the facilities management tradesmen who work to keep the lights on? My operational team consists of these ancillary and non-clinical staff who are similarly critical to the hospital. The purpose of my CHIP project is to develop my leadership team and provide them with the necessary soft and hard skills to drive behavioral transformation and performance improvement in alignment with the organization’s strategic initiatives.