Assessing the Job Satisfaction of Registered Nurses Using Sentiment Analysis and Clustering Analysis


Matthew Jura, Joanne Spetz, and Der-Ming Liou

August 12, 2021

Job satisfaction is a critical component of the professional work environment and is often ascertained through surveys that include structured or open-ended questions. Differences between the job satisfaction clusters were mostly driven by satisfaction with workload, adequacy of the clerical support services, adequacy of the number of RN staff, and skills of RN colleagues. In addition, there was dispersion in satisfaction related to involvement in management and policy decisions, recognition for a job well done, and opportunities for professional development.