Date: 11/23/2021

Author(s): Joanne Spetz and Amy Quan

 

The health care safety-net system, a patchwork of programs and providers that serve Californians with low incomes, faces unique challenges in recruiting and maintaining its clinical staff due to workforce shortages and inequitable distribution of health care providers across California. To address these shortages, many health care systems serving patients living on low incomes turn to the temporary workforce to fill their needs. Staffing agencies play an important role in supporting these health care organizations with recruitment, given that many have few resources to maintain a temporary provider pool or a sizeable human resources department. In recent years, technology-enabled staffing services have emerged and addressed some limitations of traditional staffing agencies, including limited transparency and high cost. Solving Shortages: How Technology Can Help Meet California’s Immediate Health Workforce Needs reviews the barriers to hiring providers in this specific sector of the health care system, the role of the temporary workforce, and the emergence of technology-enabled staffing companies as a potential alternative to traditional staffing agencies. This landscape analysis is intended to inform investors and entrepreneurs invested in or working on these issues to help them understand the unmet needs and opportunities ripe for tech-enabled innovation. It is also intended to help provider organizations encountering these challenges to understand the emerging class of technology solutions that may meet their needs.