I knew I wanted to improve diversity, equity and inclusion (DEI) at CommuniCare Health Centers (CCHC) shortly after I became CMO. I have been passionately committed to cultural humility and DEI efforts throughout my career, and I brought this passion with me when I joined CCHC. This particular...

As a woman leader, I felt lonely. Other leaders looked nothing like me and I did not know if I belonged. Moreover, I was not alone; women leaders all across the United States felt this way. Of course, I decided to do something about it and founded an organization ‘PWL’ where women physician...

Marginalized communities were disproportionately affected by the COVID-19 pandemic with increased cases, hospitalizations, and deaths. As the County COVID-19 testing lead, I worked to ensure equitable access to COVID-19 testing in marginalized communities across Los Angeles County. We partnered...

I wanted to encourage professional growth, increase operational contributions, and improve staff retention for the medical assistants in ambulatory care across the organization. This project was personally important to me because 90% (525 out of 584) of the medical assistants in Stanford Health...

The goal of the project was to separate the RN case manager role into two separate roles of care transition case managers and utilization case managers to achieve: • Improved care transitions across the continuum • Increased medical management • Increased efficiency in workflows and joy of work...

An educational program was delivered that led to improved confidence handling difficult interactions involving resident trainees (and faculty) with patient (and others). The prototype was developed and tested in 2020, feedback was incorporated and a 2nd prototype was tested in 2021. A survey of...

The politicization and circulating misinformation on the COVID-19 pandemic and vaccine has led to increased vaccine hesitancy. In particular, Black and Latino communities have suffered the burden of infections and death, yet lag in their vaccination rates. Based on experience, and research done...

Telehealth has always interested me as a model of care to decrease barriers and increase access to care, but prior to the pandemic state of emergency there wasn’t a reimbursement model for FQHCs in primary care. We were doing some telehealth with remote specialists, bringing patients to the...

I wanted to design a care model that was focused on delivering on the needs of clinicians as a primary intention. Too often I’ve found that in order to meet the patient needs sacrifices and compromises are made regarding the needs of clinicians in clinical program design. The common thinking is...

Applied Behavior Analysis (ABA) is a type of behavioral therapy commonly used to treat children diagnosed with Autism Spectrum Disorder (ASD). The treatment is long-term, intensive, and highly individualized. If the service is poorly designed or implemented, it may lead to behavioral regression...