Franklin Square Hospital Center—Medication Safety Initiative Empowers Medical Assistants


Lisel Blash, Catherine Dower, Susan A. Chapman

July 27, 2011

Concern about medication errors inspired Franklin Square Hospital Center to develop a medication safety training program for medical assistants. This initiative empowered medical assistants to think independently, and inspired administrators to offer more standardized training and advancement opportunities to medical assistants.

This 2014 summary updates the original 2011 case study with new information on staffing, clinical outcomes, reimbursement, and more. 

Innovative Workforce Models of Health Care is a series of case studies showcasing primary care practices that are expanding the roles of medical assistants and other frontline workers in innovative ways. The organizations selected are implementing practice models that improve organizational viability and quality of care for patients while providing career development opportunities to frontline employees. This research is supported by the The Hitachi Foundation.