Improving Patient Satisfaction Outcomes through Better Hearing

Project Goal: To improve communication between providers and hearing-impaired adults in clinical settings.

Impact of Standardized Community Education on Advance Care Planning

Project Goal: To increase interest and awareness on the importance of end of life (EOL) care planning by using standardized education programs (Being Mortal screening with a Conversation Café™ discussion and/or an Advance Care Planning workshop), measuring participants’ behaviors and attitudes on EOL care, and empowering them to discuss and document care wishes using appropriate legal instruments (e.g. Advance HealthCare Directive and/or Provider Orders for Life-Sustaining Treatment form, with their loved ones and healthcare provider).

Improving Adolescent Knowledge and Utilization of Reproductive Health Services Using a Youth-Driven “Literacy” Project

Project Goal: To improve knowledge and utilization of reproductive health services in our health center through education of adolescents in our service area using an intervention developed by youth.

Awesome First Impressions For New Patients

Project Goal: To deploy workflows that lower operating costs for a new patient visit and achieve high satisfaction from patients, staff, and providers.

Removing Transportation Barriers to Health Care

Project Goals: To reduce transportation barriers for patients at Marin Community Clinics to decrease the number of missed appointments, and demonstrate return on investment of the program to ensure sustained funding.

 

Texting Members to Bridge Gaps in Care

Project Goal: To improve timely preventative care and chronic condition management using texting to help health plan members get care when they need it.

Creating a One-Stop, All Inclusive, Onboarding Center For New Kaiser Permanente Members at The South Sacramento Medical Center

Project Goal: To deliver an exceptional care experience for new members while simultaneously increasing our physicians professional fulfillment with a new member onboarding center that provides personalized and high quality care at a member’s initial visit to our medical center.