Project Goal: To improve staff and patient experience of care by enhancing communication between medical assistants and providers.

Project Goal: To improve the health of families we serve by enhancing their connections to basic community resources through increased navigation services.

Project Goal: To support coordinated care of high-cost patients in more appropriate health care settings with centralized data analytics.

Project Goal: To develop, deliver and evaluate SCC clinical team training workshops which enable practice changes promoting patient centered team care for patients with chronic health conditions. Effective clinical teams will recapture the joy of practice and be better able to provide patient-centered care to people with chronic health conditions, improving their outcomes and experience of care, and reducing cost of care.

Project Goal: To reduce demand for specialty visits and improve access.

Project Goal: To increase Primary Care Providers (PCPs) satisfaction by addressing electronic health records (EHRs) issues, practice management, team leading and personal leadership.

Project Goal: To maximize delivery of Triple Aim+1 across MemorialCare Medical Group offices by building capacity to implement the PCMH/Practice Transformation model to provide high quality health care at a reasonable cost and an enhanced patient experience leading to better health and well-being (physical, emotional, spiritual, and civic).

Project Goal: To improve the health status of homeless youth in Los Angeles who currently do not access medical services, by improving access to care and creating a positive patient experience for this population.

Project Goal: To improve patient experience and provider engagement by using medical scribes to help clinicians document the patient visit. Scribes will also serve as Health Coaches to further patient education efforts.

Project Goal: To improve patient experience and quality of care in more than one clinic within San Mateo Medical Center using Lean principles.