California Health Care Improvement Projects (CHIPs)

Ako Jacinto presents his CHIP

California Health Care Improvement Projects (CHIPs) are designed by CHCF Health Care Leadership Program participants with the goal of addressing meaningful challenges or opportunities in health care. 

Browse CHIPs to leverage the work of CHCF alumni and find opportunities to collaborate in order to improve health for Californians.

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Vietnamese American Service Center

Tiffany Ho, MD, DFAPA

Imagine an under-resourced place in East San Jose where Vietnamese immigrants live with significant health and social disparities. The community is painfully aware that due to legacy of war, political persecution, and mass displacement, they have been through significant multigenerational trauma. They prioritized and advocated for the building of a trusted place where they can receive mental health services in their own language or through an interpreter that they trust. They also participated in designing a “one stop shop” where they can receive holistic care with primary care, pharmacy, labs, health education and other support services.

The Vietnamese American Service Center (VASC) was built in the heart of San Jose’s to address critical mental health needs of this underserved community. Over a span of one year the VASC was able to provide mental health services to 240 patients. Culturally responsive services provided include individual and group counseling, psychiatric services, crisis intervention and peer support services. Other essential services were also made available to this underserved community.

October 25, 2023
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Making Contingency Management for Methamphetamine Use Accessible to People Experiencing Homelessness

Jeffrey Norris, MD

Contingency management (CM), which involves paying people to use less meth or engage in treatment, is the most effective treatment tool for methamphetamine use disorder. Compared to CM, other treatments (like medications, counseling, detox, and rehab) do not work well for meth use.

Despite this, CM is not widely available due to legal, political, and operational barriers. To address this in California, DHCS is implementing a CM pilot in some counties through the Drug Medi-Cal Organized Delivery System (DMC-ODS). However, not all individuals needing CM services are able to access the DMC-ODS. This is especially true for people experiencing homelessness, for whom transportation, social, stigma, lack of insight, and other barriers prevent them from accessing DMC ODS services.

Meth use is especially problematic as people experience homelessness enter permanent supportive housing (PSH). Housing First models mean that individuals entering PSH are not expected to be in recovery. Continued meth us in PSH can cause major behavioral disturbances that can put the individual, their neighbors, staff, and the building in harm's way.

October 25, 2023
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Saving Our Caregiver Workforce with Dialectical Behavior Therapy (DBT) Interventions

Tiffany Sickler, PhD

In 2021, direct care staff turnover in our agency was close to 35%. We are a treatment foster family agency and residential therapeutic program for youth and families impacted by the child welfare and juvenile justice systems. In a field where stability and consistency of healthy relationships is vital to the success of our clients, this was a crisis.

Koinonia implemented a low-cost, evidence-based, trauma-informed, relationship-focused, transferable, and sustainable. model across all levels of the agency, using the four main components of Dialectical Behavior Therapy (DBT) of Mindfulness, Emotion Regulation, Distress Tolerance and Relationship Effectiveness.

The aim of this project was to:

  1. reduce staff turnover rates,
  2. reduce caregiver attrition rates
  3. increase positive. Youth discharge outcomes.
October 25, 2023
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Building Organizational Excellence Within Olive View’s Hospital Operational Leadership Team.

Jessica Kuo, PharmD

When thinking about organizational excellence within a health care organization, clinical efficiency and quality patient care immediately come to mind. Physicians and nurses who provide direct patient care take center stage. What about the radiology and lab staff whose images and test results ensure appropriate diagnoses? What about the schedulers that support patient access, the housekeepers that keep the environment clean for safe patient care, and the facilities management tradesmen who work to keep the lights on? My operational team consists of these ancillary and non-clinical staff who are similarly critical to the hospital. The purpose of my CHIP project is to develop my leadership team and provide them with the necessary soft and hard skills to drive behavioral transformation and performance improvement in alignment with the organization’s strategic initiatives.

October 25, 2023
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Improving Access for Children Who Need Mental Health Services…. Quickly

Tricina Edwards, RN, BSN

Children had long wait times for appointments for initial assessment in behavioral health clinics in San Bernardino. It was brought to my attention when I had a family member who needed services quickly. There were efficient teams, but they were overwhelmed with the adult population, substance use disorder recovery services, and other programs within the clinic. I was not sure how to address this until I did those interviews with other stakeholders and realized there was an opportunity to build a children’s wellness center separate from our regular behavioral health clinics.

The County of San Bernardino Department of Behavioral Health covers the largest square mile area in the nation at 20,105 square miles. There are very rural places that take a long time to get to and some tele-med services are very beneficial, but children still needed a clinic where the parents could be comfortable, and the children could receive the specialized treatment they needed quickly. The goal was to create that space and make sure urgent services for children were available on the same day.

October 25, 2023
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Improving Birth Outcomes through Midwife Workforce Expansion

Ana Rapoport

The aim of this project was to assess the strengths and limitations of student teaching for
midwife-led clinical practices in California through an anonymous survey. Decades of research
shows that midwives dramatically decrease maternal and fetal morbidity and mortality in labor.
and postpartum. As of 2020, in the US there are approximately 4 midwives per every 1,000 live
births. According to the American College of Nurse Midwives, to be on par with other
high-income countries with better outcomes, we need to aim for a minimum of 25 midwives per
1000 live births, a gap of 80,000 midwife providers. Unfortunately, expansion is bottlenecked by
the small number of clinical sites and trained midwives who teach/ precept midwifery students.
Advanced practice providers, in particular midwives, can help bridge the care gap by providing
gynecological care through the lifetime and obstetrical care to birthing persons. The survey
aimed to identify strategic ways to address the preceptor shortage and understand the tools that
midwives are already utilizing in teaching future generations of midwives.

October 25, 2023
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Monterey Integrated Systems Transformation Initiative

Lindsey O’ Leary, LMFT

People in Monterey County with complex physical health, behavioral health, and social needs often experience fragmented and ineffective care, leading to poor outcomes and high service use and cost. In response to improving health outcomes for our Monterey County residents, Monterey County Behavioral Health launched the Monterey Integrated System Transformation Initiative. This countywide initiative is designed to help all services become aligned with our most important values for the people who need our help the most.

October 25, 2023
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