California Health Care Improvement Projects (CHIPs)

Ako Jacinto presents his CHIP

California Health Care Improvement Projects (CHIPs) are designed by CHCF Health Care Leadership Program participants with the goal of addressing meaningful challenges or opportunities in health care. 

Browse CHIPs to leverage the work of CHCF alumni and find opportunities to collaborate in order to improve health for Californians.

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“DARE” TO WIN: Empowering the Future Nursing Workforce

Sharon Cobb, PhD, MSN

As the largest health care profession, the nursing workforce is a major contributor for improved health outcomes and enhancement of the patient care experience. Despite our diverse patient population, this is not reflected in the racial and ethnic composition of the California nursing. workforce, resulting in concerns for cultural and linguistic congruency. Focus should center on upstream factors driving workforce inequities, which include lower rates of retention and graduation. among under resourced minority students in health care professional programs, including nursing. and medicine. Attributed to a myriad of biopsychosocial and educational factors, underrepresented.

minority students are primarily from underserved communities, experience multiple adverse life events, and exposed to an increased risk of toxic stress and systematic injustice.
At my institution (Charles R. Drew University of Medicine and Science), over 80% of the nursing student population identify as African American or Latino and faced challenges listed above. To increase student success, my CHIP project centered on the development and implementation of an innovative educational model for at-risk students to increase retention, graduation, and matriculation into the health care workforce.

“DARE TO WIN” Model: D = Data Driven Needs Analysis; A = Academic Preparation and Rigor.R = Resource and Navigational Support, and E = Empowerment Approach and Support
To implement this model, key stakeholders (i.e., students, faculty, community, and health careleaders) were involved and gaps analyzed

October 25, 2023
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Beyond the X-waiver: Normalizing MAT Prescribing in Primary Care

Dawnell Moody, DO, MPH

In January 2023 the DEA and SAMSHA announced elimination of the X-waiver as a requirement to prescribe Suboxone (buprenorphine/ naloxone) for opioid use disorder which presented an opportunity to reduce one barrier to treatment, access to X-waivered providers, among patients at a suburban community health center. This project looked at the willingness of primary care providers not previously X-waivered to begin prescribing Suboxone for patients on a stable dose before and after a peer-led training. It further assessed if there was a difference in willingness to prescribe buprenorphine for chronic pain vs opioid use disorder. Prior to the training, 60% of providers indicated they were likely to prescribe buprenorphine for an indication of chronic pain or opioid use disorder and 40% of providers responded they were not likely to prescribe for either indication. After a one-hour peer training and the creation of a reference guide the number of providers likely to prescribe for an indication of chronic pain was 71% while the percentage likely to prescribe for opioid use disorder was 57%. Those not likely to prescribe for chronic pain dropped to 28%, but the number not likely to prescribe for opioid use disorder remained nearly the same at 43%. During the three months between the peer training and data collection one provider began sending Suboxone prescriptions for a patient with opioid use disorder. In the post-training survey, a question was asked about the new DEA license renewal requirement to complete 8 hours of education on substance use disorders which started in June 2023. Out of the two providers who completed the new requirement one felt it increased their willingness to prescribe MAT and one reported it had no effect.

October 25, 2023
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Yes, Your Voice Matters

Sheila Young-Mercado, MD

The City of Compton, California and community of North Long Beach, California continue to experience extraordinary barriers to lifesaving medical care. With the highest rates of maternal mortality, infant mortality, and homicide in Los Angeles County, these areas lack essential lifesaving medical services including, a high-risk hospital-based birthing center, a neonatal intensive care unit, and a level-one trauma center. Furthermore, individuals in these communities suffer higher rates of blindness, amputation, kidney failure, heart attack and stroke, the negative sequelae of chronic medical conditions such as uncontrolled diabetes mellitus and uncontrolled hypertension. It is no wonder, therefore, that the life expectancy in Compton and North Long Beach are 77.1 years and 78.9 years respectively, compared 87.5 years among the “best performing city or community” in Los Angeles County.

Through CHIP interviews, I was connected with a group of individuals who are passionate about improving the access to health care in Compton, California. In the fall of 2022, we created the Compton Health Equity Collaborative. Overall, we believe that with California boasting one of the highest GDP per capita in the US and having the fifth largest economy in the world, there is no reason why we cannot work together to provide Compton and North Long Beach with culturally and linguistically appropriate life-sustaining medical care.

Our overarching goal is to empower community members to be the architects of the way health care is delivered in their communities and to build capacity among community members to provide basic and advance health care services. This is a long-term project where we envision a comprehensive health care center and a corresponding hospital run and staffed by individuals from the community with the lived experiences to meet their friends, family, co-workers, and neighbors' needs.

October 25, 2023
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Trauma Informed Care Transformation and Universal Screening for ACEs/Toxic Stress in a Student Health Setting

Deirdre Logan, MD, MMM

My CHIP project is Trauma Informed Transformation of a Student Health Center and Universal ACEs screening. I am currently an Assistant Professor of Clinical Obstetrics and Gynecology in USC Student Health. Prior to joining USC in 2018, for 10 years I was Chief physician of an Ob/Gyn department in a Federally Qualified Health Center in South Los Angeles. Our service planning area had some of LA County’s highest rates of STIs, Teen pregnancies, Preterm deliveries, Low birth weight babies, and all cause morbidity and mortality rates. Exposure to toxic stress and adverse childhood experiences are higher in racial/ethnic minorities, women, immigrants, LGBQT+ individuals, people with disabilities, those living in poverty, and other historically marginalized groups, and within these groups there is an increased risk of being adversely affected by trauma; our patients represented many of these groups. We universally screened all OB patients for depression with PHQ9s; although a great screening tool, it wasn’t the optimal screen for our patient population.

Many of my current patients, college students, are experiencing high levels of stress; this coupled with histories of ACEs and toxic stress may negatively affect mental health and academic performance. According to SAMHSA, in community samples more than two thirds of people have experienced a traumatic event by age 16; other studies note more than one third of adults in the general population have experienced at least two ACEs. Newer cohorts report more ACEs than older cohorts indicating the incidence of ACEs may be increasing1. Even students without overt signs of stress may have histories of toxic stress. Toxic stress can have significant impact on academic performance, physical, and mental health outcomes, so universal screening of patients can provide opportunities for early interventions to mitigate toxic stress, prevent academic barriers to success, and increase positive health-related outcomes.

I am the Chair of USC Student Health’s Trauma Informed Steering Committee, Co-Chair for the American College of Ob/Gyn’s District IX DEI Committee, a member of ACOG’s National DEI Delegation, USC Department of Family Medicine’s Anti-Racism Task Force, and USC Student Health’s DEI committee. My professional, clinical, and personal experiences have cultivated a perspective that considers the intersections between toxic stress and the lived experiences of persons from marginalized groups. The Trauma Informed Steering committee identified ACEs as a screening tool that could be used with our patient population to assess for toxic stress. The original ACE Study was conducted in the late 1990’s (by Kaiser Permanente and the CDC) among a clinical population of 17,337 middle-class insured adults, 79.4% were white, had a mean age of 56.1 years, and 43% percent had graduated from college. The study identified a set of 10 categories of common, adverse experiences occurring in the first 18 years of life, and confirmed ACEs are highly prevalent and demonstrate a strong dose response relationship with numerous negative health and social consequences in adulthood2 . With a DEI lens and guided by the SAMHSA principle of gender and cultural awareness, we created a hybrid ACEs questionnaire to reflect the diversity of our population and their experiences. Our modified ACEs is 18 questions and is an amalgamation of the original 10 ACEs with additions from the Expanded Philadelphia ACEs and the ACEs IQ (International) to include other items that focus on community ACEs (discrimination, poverty, community violence, foster care, and neighborhood safety).

October 25, 2023
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Cultivating Outcomes through Equity in Behavioral Telehealth

Jennifer Clancy, MSW

As behavioral health needs skyrocketed when the COVID-19 pandemic took hold, specialty behavioral health organizations which provide services to people with serious mental illness and/or substance use disorder pivoted to delivering significantly more care via telehealth. While behavioral telehealth access may be a point of pride, racial inequity is also evident in telehealth access. It is disproportionately inaccessible to people of color, in particular those from the Black and Latinx communities, people with limited English proficiency, people facing poverty, and older adults. The key structural barriers often cited are limited access to broadband or technology and lack of digital literacy. However, institutional racism in behavioral health organizations also influences other practices and policies that negatively impact not only telehealth access but also quality. When behavioral telehealth access and quality are both compromised due to racism at structural, personal, and interpersonal levels, inequities in behavioral telehealth outcomes will also persist. As the specialty behavioral health system integrates learning from the dual public health crises of COVID-19 and racism into more permanent telehealth practices, racial equity must be named as a central aim.

This CHIP aims to help organizations address these issues by launching Cultivating Outcomes through Equity in Behavioral Telehealth, a 16-month learning collaborative. I designed the model using feedback gained between January-December 2021 from key informant interviews and Expert Meetings with behavioral health leaders, providers, and clients from underserved communities. I recruited diverse faculty and coaches with expertise in operationalizing strategies to counter structural racism in behavioral health and improve the engagement of people from minoritized communities in telehealth. This collaborative is funded by the California Health Care Foundation. Its goal is to help specialty behavioral health organizations make racial equity in telehealth a strategic priority to improve their behavioral telehealth and hybrid practices. The initiative aims to ensure clients have equitable access to high-quality services that promote meaningful outcomes and flourishing for people from communities with historic behavioral health inequities.

October 18, 2022
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Build a Public Health Infrastructure for Prevention of Oral Health Disease: School-Based Dental Programs

Paula Lee, MPH, RDHAP

Problem: Currently, more than half of California kindergartners have experienced tooth decay, and by third grade, this number rises to over 70 percent. If left untreated, tooth decay effects children's overall health, social-emotional development, and academic performance.

Current Status: In California, SB 1433, the kindergarten oral health assessment (KOHA) requirement was signed into law in 2006 and requires children enrolled in public school for the first time (at kindergarten or first grade) have an oral health assessment. AB 1433 was amended in 2017 per SB 379 states that each school or school districts are responsible for reporting KOHA data annually. However, the compliance rate is low for schools distributing, collecting. and uploading KOHA data. Once COVID-19 pandemic, the compliance rate plummeted.

Solution: This CHIP project was aimed to conduct an environmental scan of key issues and barriers, identify collaborative partners, and build public health infrastructure for school-based screening programs aimed to create access to oral health screening for families, link them to a dental home, and increase compliance rate of KOHA requirement.

October 18, 2022
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Healing the Streets: Integrated, Person-centered, Street-based Care for People Experiencing Homelessness and Severe Mental Illness in Santa Cruz County

Shelly Barker

CalAIM and recent Whole Person Care pilot programs are redesigning how care is offered to people with complex needs in the MediCal system. Housing First models have demonstrated the importance of housing for client well-being, stability, and health outcomes, yet most communities lack adequate temporary and permanent housing options. Efforts thus far have failed to demonstrate compelling outcomes due to a combination of the small sample size and the complexity inherent in interventions for people who are unhoused and often have severe mental illness with co-occurring substance use disorder. The Healing the Streets Program (HTS) set out to test an integrated, person-centered, street-based care model that is not based on offering housing. As a society, we tend to “treasure what we measure;” HTS designed the program uniquely focused on articulating and addressing clients’ goals.

The HTS team of Case Managers, Peers, and a Nurse Practitioner began targeted street-based outreach with an existing physical health street medicine team in February 2022 and started enrolling clients in April. HTS staff utilize motivational interviewing and a “circle chart” depicting potential areas of need (hygiene, food assistance, housing navigation, mental health, etc.) to elicit the client’s goals and begin prioritizing them.

October 18, 2022
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